Reference

How We Handle Your Information

We collect account details, payment records and device data to run your wallet, verify withdrawals and keep your sessions secure. Every piece sits behind encryption and stays within the systems that power your bKash, Nagad and Rocket deposits.

Account data encryptedPayment records protectedDevice session logsWithdrawal verification dataCookie preferences saved
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Ki Kiya How We Handle Your Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt every bKash, Nagad and Rocket transaction between your device and our wallet servers, store passwords as hashed strings that cannot be reversed, and limit staff access to personal records using role-based permissions. Cookie data lives in your browser and expires when you log out unless you tick the remember-me box.

Payment encryption Every deposit and withdrawal request travels over an encrypted channel. Your bKash PIN, Nagad password and Rocket OTP never reach our servers; those stay inside the payment-app flow, and we only receive a transaction reference once the transfer completes.
Cookie policy We drop a session cookie when you log in so the lobby remembers your language, recently played games and chip balance. Marketing cookies track which promo banners you click. You can block or delete cookies in your browser settings; the site still works but you will need to log in again each visit.
Data retention Account records stay active as long as your profile is open. After you close an account we archive transaction logs for six years to meet tax and anti-fraud rules, then delete personal identifiers. Game-play history older than two years is anonymised and kept only for platform statistics.
Your rights You can request a copy of your data, ask us to fix incorrect details, withdraw consent for marketing messages, or delete your account and remove personal information. Write to support with your registered mobile number; we confirm your identity, process the request, and send a summary of what changed.
PRIVACY QUESTIONS

Reach Us About Your Data

If you want to see what information we hold, correct a detail on your account, or ask how long we keep payment records, our support team walks you through the request. Every data inquiry gets a response that explains what we found and what steps come next.

Live chat Open the chat bubble in the bottom corner and type your question. An agent will pull up your account, confirm your identity with a security question, then show you the data categories we store or help you submit a formal request.
Email support Send your data request to our support address. Include your registered mobile number and account username so we can match the inquiry to your record. We reply within two business days with next steps or the information you asked for.
Account settings Log in, tap the profile icon, then scroll to Privacy Controls. You will see toggles for marketing messages, a button to download your transaction history, and a link to request account closure if you want your data removed.

Common Data Questions

We ask for your full name, date of birth, mobile number, email address and a copy of your national ID or passport. This verifies your identity, confirms you meet age requirements, and lets us send withdrawal confirmations and account alerts to your registered contact details.

Payment records go to the wallet provider that processed your deposit or withdrawal, and to our fraud-detection system that flags duplicate transfers. We do not sell transaction data to advertisers or share it with game studios. Tax authorities may request records if required by local law.

Active accounts stay on file indefinitely. If you close your account we archive transaction logs for six years to meet regulatory and tax obligations, then delete personal identifiers. Game-play history older than two years is anonymised so individual sessions cannot be traced back to you.

Yes. Log in, go to Account Settings, then tap Privacy Controls and select Download My Data. We generate a file with your profile details, deposit and withdrawal records, game-play logs, and cookie preferences. The export arrives by email within two business days.

Session cookies remember your login and language choice. Marketing cookies track which promo banners you click so we show relevant offers. You can block or delete cookies in your browser; the lobby still loads but you will need to log in each visit and marketing will be generic.

Contact support via live chat or email, confirm your identity with your registered mobile number, then ask to close your account and remove personal details. We delete your profile, mask your name in old transaction logs, and send a confirmation once the process finishes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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